Support Policy

Scope

Support includes reasonable assistance for using subscribed Noder360 services, diagnosing platform issues and explaining available features.

Not normally included unless purchased

• Custom software development
• Large data cleanup projects
• Third-party application debugging unrelated to Noder360
• Server administration outside the selected management level
• On-site support
• Custom report development
• Extensive migration work

Response priorities

Critical service-impacting issues are prioritized over general questions. Response targets may vary by support plan and operating hours.

Customer cooperation

Customers may be required to provide screenshots, logs, access details, examples or other information needed to investigate a request.