Hosting & Service Level Agreement
6.1 Uptime Commitment
NxtDaddy.com commits to the following Service Level Objectives (SLOs):
Shared Hosting 99.5% monthly uptime
VPS Hosting 99.9% monthly uptime
Dedicated Servers 99.9% monthly uptime
Cloud Hosting 99.95% monthly uptime Managed WordPress 99.9% monthly uptime
Uptime is calculated as: ((Total Minutes in Month – Downtime Minutes) / Total Minutes in Month) × 100
outages are excluded from SLA calculations.
6.2 SLA Credits
99.0% – 99.5% 5% monthly fee credit
95.0% – 99.0% 10% monthly fee credit Below 95.0% 20% monthly fee credit
SLA credits are the sole remedy for downtime. Credits must be claimed within 7 days of the incident by emailing legal@nxtdaddy.com with incident details and are applied to future invoices.
6.3 Backups
- NxtDaddy.com performs daily automated backups on shared and managed plans
- Backups are retained for 7 days (shared) or 30 days (VPS/Dedicated)
- Backup restoration is charged at INR 999 per restore request on basic plans
- Customers are strongly advised to maintain their own independent backups
backup failure.
6.4 Security Responsibilities
- NxtDaddy.com secures the underlying infrastructure (physical, network, hypervisor)
- Customers are responsible for security of applications, CMS, plugins, and databases
- We provide free SSL certificates via Let's Encrypt on all plans
- Malware scanning and removal services available as paid add-ons
- In the event of malware infection compromising shared server performance, we may suspend your account
6.5 Support Channels & Response Times
Priority Support Channel & Response Time Critical (P1) Server down: 1-hour initial response, 24/7 via support ticket
High (P2) Service degraded: 4-hour response, 24/7 via support ticket
Medium (P3) General issues: 8-hour response, business hours
Low (P4) Queries/requests: 24-hour response, business hours
Questions about this policy? Contact us at legal@nxtdaddy.com or reach our team via support tickets.